Highlights

NHS 111

 Urgent and Emergency Care - May 2017 | See Source

 A&E attendances

  • There were 2,068,532 attendances at A&E in May 2017, 0.1% fewer than in May 2016. Attendances over the latest twelve months are higher than levels in the preceding twelve month period (an increase of 2.0%). 
  • 89.7% of patients were admitted, transferred or discharged from A&E within four hours of arrival, below the 95% standard.  
  • The standard of 95% of patients spending 4 hours or less in A&E was last achieved in July 2015.

 Urgent and Emergency Care - May 2017 | See Source

Ambulance response times

  • In England, since June 2016, only eight of the eleven Ambulance Services, covering 70% of the population, still use the Red 1 and Red 2 classification. In those eight Trusts in May 2017:  
  • 70.5% of Red 1 calls had an emergency response within 8 minutes. The standard of 75% was last met in May 2015.  
  • 63.5% of Red 2 calls had an emergency response within 8 minutes. The standard of 75% was last met in January 2014.  
  • 90.8% of Category A calls had an ambulance response within 19 minutes. The standard of 95% was also last met in May 2015.  
  • There were 6,958,155 incidents receiving a face-to-face response in the year ending May 2017, 4% more than in the previous twelve months. 

Elective Care - May 2017| See Source 

Cancer services

  • Six of the eight cancer standards were met.  
  • The 85% standard for 62 day cancer waiting times was not met, with 81.0% of patients beginning a first definitive treatment within 62 days from an urgent GP referral for suspected cancer.  
  • The 93% standard for two week wait referrals for patients with breast symptoms (where cancer not initially suspected) was not met, with 90.5% of patients being seen by a consultant within 14 days from an urgent GP referral.

Elective Care - May 2017 | See Source 

Delayed transfers of care

  • There were 178,390 delayed days in May 2017, compared to 172,294 in May 2016.  
  • This equates to a daily average of 5,755 DTOC beds in May 2017, compared to 5,558 in May 2016. 
 

Elective Care - May 2017 | See Source 

Diagnostic tests

  • A total of 1,864,265 diagnostic tests were undertaken in May 2017, an increase of 2.0% from May 2016 (adjusted for working days). The number of tests conducted over the last twelve months is up 4.7% (adjusted for working days) on the preceding twelve month period. 
  • 1.9% of the patients waiting at the end of the month had been waiting six weeks or longer from referral for one of the 15 key diagnostic tests, higher than the standard of 1%. The 1% operational standard was last met in November 2013.  

Urgent and Emergency Care - May 2017| See Source 

Emergency admissions

  • There were 507,938 emergency admissions in May 2017, 3.0% more than in May 2016. Emergency admissions over the last twelve months are up 2.7% on the preceding twelve month period.  

GP Patient Survey 2017 | See Source

Overall experience of their GP surgery

In 2017, 84.8% rate their overall experience of their GP surgery as good. 

This has decreased from 85.7% in 2016.

Overall experience of making an appointment

In 2017, 72.7% rate their overall experience of making an appointment as good. 

This has decreased from 74.0% in 2016.

Overall experience of out of hours NHS services when your GP surgery was closed

In 2017, 66.2% rate their overall experience of an out of hours NHS service when their GP surgery was closed, as good. 
 
This has decreased from 67.9% in 2016.

Mandatory Surveillance Clostridium Difficile (CDI) Counts | See Source 

 
  • There was an average of 1,061 CDI cases reported per month in March 2017 - May 2017.  
  • This translates to a 6.5% increase in the average number of CDI cases reported over the same period in 2016 (996 cases).
  • Average Annual Rolling Counts
  • There has been a 6.1% increase in the average number CDI cases reported over the 12 month period of June 2016 to May 2017 when compared to the average number of MRSA bacteraemia cases reported during June 2015 to May 2016.

Mandatory Surveillance Escherichia coli (E.coli) bacteraemia Counts | See Source 

 
  • There was an average of 3,360 E. coli bacteraemia cases reported per month in March 2017 - May 2017.  
  • This translates to a 4.8% increase in the average number of E. coli bacteraemia cases reported over the same period in 2016 (3,205 cases).
  • Average Annual Rolling Counts
  • There has been a 5.83% increase in the average number E. coli bacteraemia cases reported over the 12 month period of June 2016 to May 2017 when compared to the average number of MRSA bacteraemia cases reported during June 2015 to May 2016.

Mandatory Surveillance MRSA bacteraemia Counts | See Source 

 
  • There was an average of 73 MRSA bacteraemia cases reported per month in March 2017 - May 2017.    
  • This translates to a 5.3% increase in the average number of MRSA bacteraemia cases reported over the same period in 2016 (69 cases).
  • Average Annual Rolling Counts
  • There has been a 2.2% increase in the average number MRSA bacteraemia cases reported over the 12 month period of June 2016 to May 2017 when compared to the average number of MRSA bacteraemia cases reported during June 2015 to May 2016.

Mandatory Surveillance MSSA bacteraemia Counts | See Source 

 
  • There was an average of 1,012 MSSA bacteraemia cases reported per month in March 2017 - May 2017. 
  •  
  • This translates to an 8% increase in the average number of MSSA bacteraemia cases reported over the same period in 2016 (938 cases).
  • Average Annual Rolling Counts
  • There has been an 8.4% increase in the average number MSSA bacteraemia cases reported over the 12 month period of June 2016 to May 2017 when compared to the average number of MRSA bacteraemia cases reported during June 2015 to May 2016.

Urgent and Emergency Care - May 2017 | See Source

NHS 111

  • There were 1,306,997 calls offered to the NHS 111 service in May 2017 (an average of 42.2 thousand per day), similar to 1,306,199 in May 2016.
  • For the year ending May 2017, there were 14.9 million calls offered. Per day, this was 40.8 thousand, a 5% increase on the previous twelve months.  
  • The proportion abandoned after waiting longer than 30 seconds was 2.2% in May 2017, less than in May 2016 (2.5%).
  • Of calls answered by NHS 111, 89.2% were answered within 60 seconds, an increase on 88.2% in May 2016. 
  • Of calls answered, the proportion that received any form of clinical input1 was 34.1% in May 2017, up from 33.1% in April 2017. 
  • Of calls answered, 22.5% were transferred to or answered by a clinical advisor using NHS Pathways, an increase on April 2017 (22.0%). 
  • Of calls answered, 14% were offered a call back, of these, 39% were within 10 minutes.
  • Of calls triaged, 12% had ambulances dispatched, 9% were recommended to A&E, 60% were recommended to primary care, 5% were recommended to another service and 14% were not recommended to attend any other service. 
  • (1) This data item is an experimental statistic and may change markedly as providers develop their calculation methods.

NHS Health Checks| See Source

 
 
  • 5.58 million people
  • had an NHS Health Check between April 2013 - March 2017
  • Nationally, 15,402,612 are eligible for an NHS Health Check between 2013 and 2018
  • Since April 2013, 74.1% of eligible persons have been offered a NHS Health Check and 36.2% have received an NHS Health Check
  • In Q4 2016-17, 367,437 persons have received an NHS Health Check

Elective Care - May 2017| See Source 

Referral to treatment for consultant-led elective care

  • 1,375,711 patients started consultant-led treatment in May 2017. The figure for the latest twelve months is up 4.9% on the preceding twelve month period (including estimates for trusts not submitting information and taking account of working days).  
  • 90.4% of patients on the waiting list at the end of May 2017 had been waiting less than 18 weeks, thus not meeting the 92% standard.  
  • 1,651 patients were waiting more than 52 weeks at the end of May 2017.  

Summary Hospital-level Mortality Indicator (SHMI) - Deaths associated with hospitalisation, England, January 2016 – December 2016 | See Source 

 

 

  • The Summary Hospital-level Mortality Indicator (SHMI) is the ratio between the actual number of patients who die following hospitalisation at the trust and the number that would be expected to die on the basis of average England figures, given the characteristics of the patients treated there.  

  • Key facts:

  • For the 135 trusts included in the SHMI from 1 January 2025 to 31 December 2024:
  • 10 trusts had a 'higher than expected' SHMI.  Of these 10 trusts, 5 also had a 'higher than expected' SHMI for the same period in the previous year. 
  • 110 trusts had an 'as expected' SHMI. 
  • 15 trusts had a 'lower than expected' SHMI.  Of these 15 trusts, 8 also had a 'lower than expected' SHMI for the same period in the previous year. 

  • To note:

  • SHMI is not a measure of quality of care. A higher/lower than expected number of deaths should not immediately be interpreted as indicating poor/good performance and instead should be viewed as a ‘smoke alarm’ which requires further investigation.
  • SHMI cannot be used to directly compare mortality outcomes between trusts and it is inappropriate to rank trusts according to their SHMI.

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