Referrals, hospital and other appointments

To access the Manage your referral service in your NHS account

From the NHS App or your NHS account homepage:

1. Go to Appointments.
2. Select Referrals, hospital and other appointments.
3. Find the referral you want to book an appointment for. This should say it is ready to book. Then select Book or manage.
4. Find the referral appointment you want to book, then select Choose an appointment.
5. Find the clinic you want to attend the appointment at from the options available, then choose Select this appointment.
6. Find a suitable appointment date and time from the options available, then choose Select appointment.
7. Check the details of your appointment, then select Book appointment.

To change your appointment:

1. Go to Appointments.
2. Select Referrals, hospital and other appointments.
3. Go to Confirmed appointments and find the booked appointment you want to change.
4. Select View or manage this appointment.
5. Follow the on-screen instructions to change this appointment.

If you cannot attend a follow-up appointment and need to rebook it, you should change your appointment rather than cancel it. If you cancel an appointment you may not be able to change your mind, and depending on your healthcare provider you may be taken off the waiting list for care. If this happens and you then decide you want a follow-up appointment you’ll need a new referral from your healthcare provider.

To cancel your appointment:

1. Go to Appointments.
2. Select Referrals, Hospital and other appointments.
3. Go to Confirmed appointments and find the booked appointment you want to cancel.
4. Select View or manage this appointment.
5. Then select Cancel appointment.
6. Follow the on-screen instructions to cancel this appointment.

You may have other hospital referrals or appointments not shown in your NHS account that are available in other services.

If you’re aged 16 to 17, you may not be able to view or manage some of your hospital appointments. This is because some NHS Trusts require you to be aged 18 or over to access this service.

If a referral or appointment is missing, you need to contact the relevant organisation or healthcare provider for more information.

You may have requested to change or permanently cancel a booked appointment. This request may not automatically be accepted. The appointment will show as pending while the request is reviewed by the relevant organisation or healthcare provider it’s booked with.

If the request to change or cancel the appointment is not accepted it will still show as booked in your confirmed appointments.

If the cancellation is accepted the appointment will show as cancelled in your confirmed appointments.

If you have access to your personal health record, you may be able to view your hospital and other healthcare appointments.

Find out more about personal health records.