Get help with the check your COVID-19 vaccine record service

You can access this service in the NHS App if you are aged 16 or over.

Once logged in, go to Your health, then select Check your COVID-19 vaccine record.

Your COVID-19 vaccine record could be wrong or missing information because:

• your last dose of the vaccine was given in the last 5 working days and your record has not yet been updated
• you were vaccinated outside of England – this service is for people who have been vaccinated in England
• you had your vaccination as part of a clinical trial
• your vaccine record may not have been updated correctly

If your vaccine record is missing information or is wrong:

1. call 119
2. choose the option for a problem with your vaccination record
3. ask to speak to the Vaccination Data Resolution Service (VDRS). You should get a call back within 5 days

You cannot use this service to view vaccine records for someone else such as your child or a person you care for.

If you need proof of vaccination for your child or someone you care for who is aged 16 or over:

1. Call 119.
2. Select option 1 (England).
3. Then select option 3 (NHS COVID Pass Service).

If you see the message "Login failed" or another error message, try logging out of the app, then back in again.

You may need to try accessing the service again later.