Becklin Centre - Healthwatch Leeds Report
An organisation set up to help local people get the best out of their health and care services has praised the work of staff at the Becklin Centre.
Healthwatch Leeds, who research patient experience and feed this back to providers like Leeds and York Partnership NHS Foundation Trust, revisited wards 1, 3, 4 and 5, following an initial ‘Enter and View’ visit in February 2015.
They recognised that ‘significant improvements’ had been made in that time, reporting that service users felt safe, listened to and well cared for.
During their visit, staff and volunteers from Healthwatch spent an hour on each of the wards, speaking to eleven service users. They also visited the Foodworks Café.
They noted a marked improvement in the range of activities on offer on the wards and in the therapy suite and passed on positive feedback about the variety of food and relaxed atmosphere in the café.
They acknowledged the actions being taken by the Trust to manage vacancies and reported praise for staff, with almost three quarters of service users saying that staff are either always available when they need them or will make time to talk to them when they are busy.
They stated that over 90 per cent of patients said they felt safe on the ward either all or most of the time and commended the Trust for beginning to introduce the Safewards approach, where patients and staff work together to make the ward a better place for everybody.
The Healthwatch team also identified an area for improvement, calling for service users to be made aware of, and be more involved in, their care plans.
Anthony Deery, Director of Nursing, Professions and Quality at the Trust, said: “It is pleasing to note that the progress that had been made since the last visit was so evident.
“We are delighted to have such positive feedback regarding the Foodworks café. It is important that service users and their visitors are able to have time away from the ward in such a friendly environment.
“We are working hard to address recruitment issues and have held large scale events in January and April. We will continue to monitor our progress and take action to address shortfalls where necessary. This will undoubtedly improve the experience for service users, although we do recognise we are working in a very competitive market for nurses.
“It is reassuring to hear that staff are available to spend time with service users and that the service users knew who their key worker was. Through our recruitment programme we will ensure that we have the resource available to give the one to one care that is required.
“It is also heartening to hear that the vast majority of service users felt safe and I’m sure that the Safewards work has contributed to this. This scheme will continue to be rolled out across the wards.
“It has been highlighted that some service users were not familiar with their care plans. This is something which we would like to address.”
The report will be shared with service commissioners and the Care Quality Commission.
Last updated on 06 July 2016.
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