Barking, Havering and Redbridge University Hospitals NHS Trust

Ready, Steady, Flow!

Around 100 delegates travelled from across the country to hear about the improvements we have been making for our patients.

Queen’s and King George hospitals had struggled to meet the national target of seeing, treating, admitting or discharging patients arriving at its emergency departments in under four hours. But a raft of new measures saw us recently achieve the 95% target for the first time in four years.

After being asked many times by other hospitals how we had managed to turn our performance around, it was decided to hold a conference – Ready, Steady, Flow!

Attendees listened to presentations and took part in workshops about the changes that have been introduced through partnership working with the local community, team building and employee recognition. Keynote speaker, Dame Philippa Russell DBE, spoke about patient flow from the family perspective and managing the transition better between home and hospital.

Chief Operating Officer Sarah Tedford said: “We were delighted to welcome so many colleagues from across the country to hear about the improvements we have made over the past year.

“Thanks to our staff’s hard work and determination, our patients have better experiences when coming into our hospitals.”

Feedback from the conference has been extremely positive. One attendee commented the highlight of the day was: “Observing a team that works together with a shared goal that is patient focused.”

 

Last updated on 28 October 2015.

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National recognition for end of life care

The care given to patients nearing the end of their lives at Queen’s and King George hospitals has been given national recognition.

Our palliative care team have been invited to speak at the House of Commons as ambassadors for a national project to improve care for the dying.

The nationwide Gold Standard Framework for end of life care has been introduced on our hospital wards, with extremely positive feedback from patients, their relatives and the Care Quality Commission.

Macmillan Palliative Care team leader Heather Wright said: “I felt honoured the share the good work that our wards are doing. I was proud to say that, since we have been using the Gold Standard Framework tools, we have been diagnosing dying earlier which has enabled our patients to discuss their needs and make choices about their end of life care.

“It is certainly a day I will remember and a great opportunity to showcase the good work we are doing at the Trust.”

 

Last updated on 28 October 2015.

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