Manage your referral

If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.

You will need:

• The booking reference number stated on the booking letter
• The password you received from your referrer (e.g. GP practice)

If you have been referred but do not have your booking reference number or password, please contact the person or organisation who referred you.

You can also use the 'Start now' button to:

• Check your appointment details
• Change your appointment
• Cancel your appointment
• Cancel your referral

How to choose your hospital or clinic

In some cases you will have more than one clinic or hospital to choose from. The list of options will be the same whether you decide to book online or over the phone.

Before you select your clinic and appointment slot, consider all the options such as:

• How long do I have to wait for my first appointment?
• How quickly can I start my treatment?
• How far away is the hospital or clinic?

In most cases you have the legal right to choose the hospital or service you'd like to go to. This will include many private hospitals, as long as they provide services to the NHS. Learn more about your choices in the NHS.

What to do if you have not been referred yet

If you want to be seen at a hospital or clinic you will need to speak to your GP. They will help you decide what care is best for you and make any necessary referrals. Find out more about GP referrals.